Solutions for
Financial Services
We accelerate your organisation's digital evolution, focusing on AI-driven, customer-centric innovations to deliver seamless and inclusive experiences.
Operational Resilience
Build resilient operations to ensure continued service delivery for critical services during disruptions. Our Ops Resilience services have you covered, from designing and implementing service-aware operations/technology, to managing risks arising from cyber-attacks, to DORA (Digital Operation Resilience Act) compliance.
Process Transformation
Strategies to optimise Banking, Insurance and Wealth Management front and back office processes, improve operational efficiency, and drive growth.
AI-Enhanced Customer Experience
We leverage AI and generative models to build multilingual and hyper-personalised virtual assistants across digital banking channels. These chat bots could handle routine inquiries, provide instant responses, perform predictive call routing and assist with complex procedures at any time, enhancing customer convenience.
Regulatory and Compliance Co-Pilot
Automate multilingual compliance documentation and regulatory monitoring for local/global markets with AI.
Financial Crime and AML
Streamline Fraud Operations with AI for swift detection and prevention, with auto-generated SARs. Integrate payment and card fraud detection solutions with ServiceNow FSO to automate fraud case management, dispute resolution, and payment inquiries.
Arabic Financial Knowledge Hub (for GCC countries)
Building and fine-tuning Arabic Large Language models for AI enabled investment briefs, market data and client document generation. Specific to the GCC region.
Financial institutions need to navigate a complex landscape of technological advancements, evolving regulations, and shifting economic conditions, all while prioritising customer needs and sustainable practices.
Stellus enables your organisation to evolve in the digital age through customer- centric innovations, AI driven automation and adoption for seamless customer experiences. As the regulatory landscape adapts to the digital/AI age, our strategic focus on data privacy, cyber-security, and the regulation of digital assets remains paramount for your enduring success.
Case Studies
SRE Audit and Framework for a UK Bank
Conducted Site Reliability Engineering (SRE) maturity assessment for a UK based global bank and built their roadmap. Led by the client’s Group Service Management, the initiative focused on building a command centre of the future , underpinned by technology operating model, service resilience, technology risk and operational excellence.
The SRE framework formed the foundation for the Bank's Command Centre which was built over a period of 3 months. The focus on automating tasks, monitoring systems, and proactive response provided a highly efficient, intelligent environment for monitoring, managing, and scaling core services.
Building a Emissions Reporting Platform
Spearheaded the development and implementation of a TCFD (Taskforce for Climate related Financial Disclosure)-compliant technology emissions reporting platform for a global bank, based in the UK. The platform automated data collection and reporting processes across global technology functions, leading to a 40% reduction in reporting effort and a 60% increase in accuracy compared to the previous year for the bank.
Executing ESG Mandate for a Dutch Bank
Executed the ESG (Environment Social Governance) mandate for a Dutch bank, to enable organisation wide travel reduction policies to lower the carbon footprint which required system and behavioral changes. The campaign was executed in partnership with HR and Employee mobility functions which led to 30% reduction in travel related emissions within 10 months.
Technology Service Resilience for a Retail Bank
A major European bank had been facing stability issues with its core retail banking services, severely impacting its customer base and posing a critical business risk.
Resolving these required a strategy to overhaul the end-to-end service stack, including technology expertise (lon-prem infra and cloud tech), service operations, and underpinning operating models.
Closely working with the CIO, Parikshit ( FS leader for Stellus) led a SWAT team responsible for diagnosing and fixing critical service delivery issues and also built a strategy to transform technology delivery. The team collaborated with the client's delivery partners and leveraged technologies like ServiceNow with Predictive Intelligence (AI) to build 'Service Aware' operations. In addition, their technology operating model (On-Shore/Offshore) was optimised for better governance and resilience.
This resulted in achieving 95% availability across all critical services within 6 months